Frequently Asked Questions

At Nashville Brighthouse, we aim to be as transparent as possible. With that in mind, we present to you our Frequently Asked Questions. Most of what you need to know about working with Brighthouse can be found on this page, which is updated often. If you can’t find the answer you are looking for in these frequently asked questions, please feel free to contact us! We are happy to answer any questions you may have.

FAQ

Does Nashville Brighthouse have a Covid-19 policy?

Yes, we absolute do! It can be seen here. For Covid-19 related questions, please do not hesitate to call us at 615-285-3311 to ask. Also, please refer to the CDC for more information about disinfecting at home.

Specifically, how is Brighthouse licensed and insured?

Brighthouse employees are covered by a two million dollar general liability and workers’ comp insurance policies and licensed to do business in the states of Tennessee.

Do you offer a guarantee?

Absolutely! Our clients are our life-line. If our cleaners don’t meet your expectations – we’ll make it right. Simply contact us and we will revisit at your convenience, no charge. We believe communication is imperative – and we are passionate about your satisfaction.

Are my valuables safe with Brighthouse?

Please let us know if there are delicates, heirlooms, or valuables that we should not attempt to clean. Our cleaners will not open closed drawers or cabinets, nor any closed doors you instruct are off-limits. In the event something is damaged, Brighthouse carries all necessary insurance.

What if something is damaged during a home cleaning?

Respecting your home and belongings is on the top of our priority list. If something does accidentally break, you will be notified immediately and we will take whatever steps are needed to repair or replace the damaged item and file a claim when applicable.

What if my cleaners missed a spot?

Your satisfaction is completely guaranteed, simply contact us and we will make it right. We welcome your feedback and will revisit your home at no charge.

How much will it cost to clean my home?

Our approach to pricing is simple. After your initial cleaning, we will offer recommendations based on the variables of your home. We will determine a program that meets your needs and budget.

Is the first cleaning more expensive?

Initial cleanings or “first time” cleanings are typically more costly than regularly scheduled cleanings, because initial cleanings are top-to-bottom, all-day events. 

How do I pay for my house cleaning?

Payments are due the day we service your home. Most of our clients simply submit a credit card number upon making a reservation. However, you also may leave a check in your home payable to Brighthouse Green Home Cleaning. 

Do you offer any discounts or specials?

Yes! We often offer monthly specials for new and existing clients. Check our website regularly.

How long will it take to clean my home?

Our cleaning visits will last anywhere from 4 hours to 8 hours, depending on many different variables. However, you can always count on a consistent service and price.

How often will you clean my home?

After your initial cleaning, we offer weekly, every other week, and monthly programs.

Do I need to provide house cleaning equipment or supplies?

Absolutely not. Your cleaner will arrive prepared with all operating supplies and equipment. If you have a particular product you wish to be utilized in your home, just let us know and we’ll be happy to use your product.

What can I expect from my Quality Manager?

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. This inspection is also another opportunity, if you are available, to discuss how we might better serve you.

How do you handle special requests?

Simply call or email us. You will find that we are extremely prompt to respond and solution oriented. If you need us to feed your pets, water the plants or any other requests – just let us know.

How will our relationship work?

Our certified cleaners strive to go beyond a typical skill set of professional house cleaning. Our cleaners are passionate about working with a servant’s heart. Good communication is imperative for any relationship – we are available, and at your service.

How do I schedule my home cleaning?

Simply give us a call, send us an email, or schedule online here. Free, In-home consultations are available, but not required. We will set up a consistent schedule that is convenient for you. We operate Monday – Friday. We typically begin a scheduled service at 8:30am or 1:30pm.

Do you guarantee a day and time for my home cleaning?

We will work together to set a consistent schedule for your cleanings, including a set arrival time. Although we are extremely punctual – if there is a need to reschedule, we will do so at your convenience.

What if I need to reschedule a house cleaning?

We request you do so at least 72 hours in advance. Clients who cancel within 48 hours of their scheduled appointment will be billed a 0 service fee.

Do I need to be home during the cleaning?

Since we operate during normal business hours, most of our clients are not home during their cleaning. We have a redundant accountability system for holding a key to your home, secured by a Quality Manager. We will talk extensively about keeping your home secure and which methods are most comfortable for you.

What should I do about my security system on cleaning day?

Please make sure your cleaner has access on your scheduled day. If you wish to leave your home armed, we ask that you create a temporary or guest access code.

What should I do with my pets during the house cleaning?

We love pets. It’s a bit more efficient if they have a particular place to stay while our cleaners work, but either way, we’ll talk with you about your furry friends and be prepared to work with them.

What if my cleaning falls on a holiday?

We will discuss holidays far in advance to understand what your cleaning needs will be. We operate Monday – Friday with the exception of Christmas Day and Thanksgiving Day.

Is there anything that your housekeepers will not clean?

Our cleaners will not clean human or pet feces, vomit, urine, blood or mold, according to OSHA guidelines. There are special cleaning services that are specifically trained to clean up these types of waste.

Benefits of Choosing Nashville Brighthouse

Customizable & Consistent

We’re not ‘cookie cutter’ when it comes to cleaning. Getting to know your home and cleaning expectations is part of our new-client onboarding. We will talk through a cleaning program that works best for you and your home. We don’t require contracts and we’re always flexible to change task, frequency or scope of work. We will assign a consistent cleaner to your home for maximum efficiency.

Cost Competitive

Nashville Brighthouse is a cost-effective solution that will save any homeowner or renter valuable time and money. Our scheduling is straight-forward with no annual contract or billing surprises, and our pricing is based on customization of our service and not simply square footage. We often offer monthly specials for new and existing clients. Check our promotions page regularly.

Quality Guarantee

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager and Office Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. Your satisfaction is completely guaranteed. If we miss a spot, we welcome your feedback. Simply contact us and we will revisit your home at no charge.

Five Star Green Cleaning Standards

Our certified cleaners clean your home using genuine green and environmentally safe products and processes. Our vacuums utilize 5-stage HEPA filtration, capturing 99.97% of vacuumed particulate 0.3 microns and larger, well suited for families with allergies or asthma.

Our cleaners only use natural cleaning solutions that are biodegradable and non-toxic to humans and aquatics. These products are child and animal safe, and packaged for reduced environmental impact.

Our cleaners refrain from using paper or cotton products by utilizing microfiber cloths, mops and dusting tools. Microfiber is made from a scientific weave that is much more effective in capturing and removing dust, dirt, grease, and germs. This method also reduces environmental impact.

Superior Employees with Background Checks

Our employees must pass rigorous screening and background checks. Our company is bonded and insured. Team members are fully trained not only in appropriate cleaning techniques, but also in resident relations criteria, resulting in a warm, professional greeting and uniform appearance.

Insurance & Compliance

All Nashville Brighthouse employees are covered by general liability, workers comp and unemployment insurance. Nashville Brighthouse participates in E-Verify, and remains compliant with all local and federal employment laws.

Smarter Sanitation

BHS LLC Electrostatic Cleaning Machine

In the home in which you and your family work, live, and play, illness-causing germs can quickly spread on surfaces. Manual cleaning methods and traditional disinfecting tools aren’t designed to effectively reach all areas, leaving you and loved-ones at risk of illness.

Nashville Brighthouse offers a revolutionary Electrostatic Disinfectant System to help prevent germs and mitigate viruses, including Covid-19, and bacteria, such as MRSA and E.coli, by wrapping surfaces (front, back & sides) with EPA approved disinfectants and sanitizers to ensure all surfaces — even those hard-to-reach, difficult-to-clean areas — are properly treated. This superior coverage helps keep homes healthy, while also saving time and money.

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Our Values

The Brighthouse spirit is reflected in our core values of Excellence, Integrity, Accountability and Communication, and we make it our mission to bring these values to life through our people-focused culture. We have learned that by treating our clients and our team members with these same values, our end result often exceeds our clients’ expectations.

Excellence

We provide Nashville with the highest standard of cleaning personnel in the industry. We strive for excellence in everything we do.

Integrity

We adhere to high moral and ethical principles and provides our clients with the soundness of moral character and impeccable honesty.

Accountability

We do not simply ‘place people.’ We constantly ensure our team of skilled cleaners and attendants are exceeding your expectations.

Communication

We believe in communication and transparency and make sure that clients never converse with an answering machine.

Brighthouse Home Cleaning Testimonials

Nashville Brighthouse's house cleaning and maid service are driven by our core values — Communication, Accountability, Integrity and Excellence. Our mission is to bring these values to life through our people-focused culture and have learned that by treating our clients and team members with these same values, the end result often exceeds our customers' expectations. Our business approach and strategy maximizes our efficiency through customizable plans along with oversight, accountability and fluid communication. The result is evident in our ability to provide you the highest level of detail in the house cleaning and maid service industry.

 

Don't take our word for it! Check out what our clients have to say!

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