Frequently Asked Questions

At Nashville Brighthouse, we aim to be as transparent as possible. With that in mind, we present to you our Frequently Asked Questions. Most of what you need to know about working with Brighthouse can be found on this page, which is updated often. If you can’t find the answer you are looking for in these frequently asked questions, please feel free to contact us! We are happy to answer any questions you may have.

FAQ

Does Nashville Brighthouse have a Covid-19 policy?

Yes, we absolute do! It can be seen here. For Covid-19 related questions, please do not hesitate to call us at 615-285-3311 to ask. Also, please refer to the CDC for more information about disinfecting at home.

Specifically, how is Brighthouse licensed and insured?

Brighthouse employees are covered by a two million dollar general liability and workers’ comp insurance policies and licensed to do business in the states of Tennessee.

Do you offer a guarantee?

Absolutely! Our clients are our life-line. If our cleaners don’t meet your expectations – we’ll make it right. Simply contact us and we will revisit at your convenience, no charge. We believe communication is imperative – and we are passionate about your satisfaction.

Are my valuables safe with Brighthouse?

Please let us know if there are delicates, heirlooms, or valuables that we should not attempt to clean. Our cleaners will not open closed drawers or cabinets, nor any closed doors you instruct are off-limits. In the event something is damaged, Brighthouse carries all necessary insurance.

What if something is damaged during a home cleaning?

Respecting your home and belongings is on the top of our priority list. If something does accidentally break, you will be notified immediately and we will take whatever steps are needed to repair or replace the damaged item and file a claim when applicable.

What if my cleaners missed a spot?

Your satisfaction is completely guaranteed, simply contact us and we will make it right. We welcome your feedback and will revisit your home at no charge.

How much will it cost to clean my home?

Our approach to pricing is simple. After your initial cleaning, we will offer recommendations based on the variables of your home. We will determine a program that meets your needs and budget.

Is the first cleaning more expensive?

Initial cleanings or “first time” cleanings are typically more costly than regularly scheduled cleanings, because initial cleanings are top-to-bottom, all-day events. 

How do I pay for my house cleaning?

Payments are due the day we service your home. Most of our clients simply submit a credit card number upon making a reservation. However, you also may leave a check in your home payable to Brighthouse Green Home Cleaning. 

Do you offer any discounts or specials?

Yes! We often offer monthly specials for new and existing clients. Check our website regularly.

How long will it take to clean my home?

Our cleaning visits will last anywhere from 4 hours to 8 hours, depending on many different variables. However, you can always count on a consistent service and price.

How often will you clean my home?

After your initial cleaning, we offer weekly, every other week, and monthly programs.

Do I need to provide house cleaning equipment or supplies?

Absolutely not. Your cleaner will arrive prepared with all operating supplies and equipment. If you have a particular product you wish to be utilized in your home, just let us know and we’ll be happy to use your product.

What can I expect from my Quality Manager?

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. This inspection is also another opportunity, if you are available, to discuss how we might better serve you.

How do you handle special requests?

Simply call or email us. You will find that we are extremely prompt to respond and solution oriented. If you need us to feed your pets, water the plants or any other requests – just let us know.

How will our relationship work?

Our certified cleaners strive to go beyond a typical skill set of professional house cleaning. Our cleaners are passionate about working with a servant’s heart. Good communication is imperative for any relationship – we are available, and at your service.

How do I schedule my home cleaning?

Simply give us a call, send us an email, or schedule online here. Free, In-home consultations are available, but not required. We will set up a consistent schedule that is convenient for you. We operate Monday – Friday. We typically begin a scheduled service at 8:30am or 1:30pm.

Do you guarantee a day and time for my home cleaning?

We will work together to set a consistent schedule for your cleanings, including a set arrival time. Although we are extremely punctual – if there is a need to reschedule, we will do so at your convenience.

What if I need to reschedule a house cleaning?

We request you do so at least 72 hours in advance. Clients who cancel within 48 hours of their scheduled appointment will be billed a 0 service fee.

Do I need to be home during the cleaning?

Since we operate during normal business hours, most of our clients are not home during their cleaning. We have a redundant accountability system for holding a key to your home, secured by a Quality Manager. We will talk extensively about keeping your home secure and which methods are most comfortable for you.

What should I do about my security system on cleaning day?

Please make sure your cleaner has access on your scheduled day. If you wish to leave your home armed, we ask that you create a temporary or guest access code.

What should I do with my pets during the house cleaning?

We love pets. It’s a bit more efficient if they have a particular place to stay while our cleaners work, but either way, we’ll talk with you about your furry friends and be prepared to work with them.

What if my cleaning falls on a holiday?

We will discuss holidays far in advance to understand what your cleaning needs will be. We operate Monday – Friday with the exception of Christmas Day and Thanksgiving Day.

Is there anything that your housekeepers will not clean?

Our cleaners will not clean human or pet feces, vomit, urine, blood or mold, according to OSHA guidelines. There are special cleaning services that are specifically trained to clean up these types of waste.

Benefits of Choosing Nashville Brighthouse

Customizable & Consistent

We’re not ‘cookie cutter’ when it comes to cleaning. Getting to know your home and cleaning expectations is part of our new-client onboarding. We will talk through a cleaning program that works best for you and your home. We don’t require contracts and we’re always flexible to change task, frequency or scope of work. We will assign a consistent cleaner to your home for maximum efficiency.

Cost Competitive

Nashville Brighthouse is a cost-effective solution that will save any homeowner or renter valuable time and money. Our scheduling is straight-forward with no annual contract or billing surprises, and our pricing is based on customization of our service and not simply square footage. We often offer monthly specials for new and existing clients. Check our promotions page regularly.

Quality Guarantee

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager and Office Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. Your satisfaction is completely guaranteed. If we miss a spot, we welcome your feedback. Simply contact us and we will revisit your home at no charge.

Five Star Green Cleaning Standards

Our certified cleaners clean your home using genuine green and environmentally safe products and processes. Our vacuums utilize 5-stage HEPA filtration, capturing 99.97% of vacuumed particulate 0.3 microns and larger, well suited for families with allergies or asthma.

Our cleaners only use natural cleaning solutions that are biodegradable and non-toxic to humans and aquatics. These products are child and animal safe, and packaged for reduced environmental impact.

Our cleaners refrain from using paper or cotton products by utilizing microfiber cloths, mops and dusting tools. Microfiber is made from a scientific weave that is much more effective in capturing and removing dust, dirt, grease, and germs. This method also reduces environmental impact.

Superior Employees with Background Checks

Our employees must pass rigorous screening and background checks. Our company is bonded and insured. Team members are fully trained not only in appropriate cleaning techniques, but also in resident relations criteria, resulting in a warm, professional greeting and uniform appearance.

Insurance & Compliance

All Nashville Brighthouse employees are covered by general liability, workers comp and unemployment insurance. Nashville Brighthouse participates in E-Verify, and remains compliant with all local and federal employment laws.

Smarter Sanitation

BHS LLC Electrostatic Cleaning Machine

In the home in which you and your family work, live, and play, illness-causing germs can quickly spread on surfaces. Manual cleaning methods and traditional disinfecting tools aren’t designed to effectively reach all areas, leaving you and loved-ones at risk of illness.

Nashville Brighthouse offers a revolutionary Electrostatic Disinfectant System to help prevent germs and mitigate viruses, including Covid-19, and bacteria, such as MRSA and E.coli, by wrapping surfaces (front, back & sides) with EPA approved disinfectants and sanitizers to ensure all surfaces — even those hard-to-reach, difficult-to-clean areas — are properly treated. This superior coverage helps keep homes healthy, while also saving time and money.

DB+

Our Values

The Brighthouse spirit is reflected in our core values of Excellence, Integrity, Accountability and Communication, and we make it our mission to bring these values to life through our people-focused culture. We have learned that by treating our clients and our team members with these same values, our end result often exceeds our clients’ expectations.

Excellence

We provide Nashville with the highest standard of cleaning personnel in the industry. We strive for excellence in everything we do.

Integrity

We adhere to high moral and ethical principles and provides our clients with the soundness of moral character and impeccable honesty.

Accountability

We do not simply ‘place people.’ We constantly ensure our team of skilled cleaners and attendants are exceeding your expectations.

Communication

We believe in communication and transparency and make sure that clients never converse with an answering machine.

Brighthouse Home Cleaning Testimonials

Nashville Brighthouse's house cleaning and maid service are driven by our core values — Communication, Accountability, Integrity and Excellence. Our mission is to bring these values to life through our people-focused culture and have learned that by treating our clients and team members with these same values, the end result often exceeds our customers' expectations. Our business approach and strategy maximizes our efficiency through customizable plans along with oversight, accountability and fluid communication. The result is evident in our ability to provide you the highest level of detail in the house cleaning and maid service industry.

 

Don't take our word for it! Check out what our clients have to say!

  • 5 out of 5 stars
    Michelle
    7/25/2021 - Google

    I have worked for this company before. And they are good people to work for and to call for all... read more

    5 out of 5 stars
    Osazee
    4/28/2021 - Google

    No place to be found

    5 out of 5 stars
    Elizabeth
    7/28/2020 - Google

    I have been using Brighthouse for nearly 10 years. After, going through many companies that left my house either unclean... read more

  • 5 out of 5 stars
    Roselyne
    7/28/2020 - Google

    Absolutely loved the clean I got. The two ladies sent paid attention to small details, were pleasant, and on time.... read more

    5 out of 5 stars
    Laura
    7/28/2020 - Google

    Staff is more than accommodating, when there are any sorts of issues, the office will bend their back to make... read more

    5 out of 5 stars
    Jennifer
    7/28/2020 - Google

    Great Service!

  • 5 out of 5 stars
    Ryan
    7/28/2020 - Google

    Hands down the best home cleaning service we've ever had. Reliable, thorough, professional... Can't say enough about Brighthouse and its... read more

    5 out of 5 stars
    Destinie
    7/28/2020 - Google

    Brighthouse provides an excellent service....I scheduled a Deep Rejuvenation clean and it was an ALL day event. The detail was... read more

    5 out of 5 stars
    Ashley
    7/28/2020 - Google

    They arrived on time to do my 8-hour deep clean on my home they were professional. The young ladies Brighthouse... read more

  • 5 out of 5 stars
    Jessica
    7/28/2020 - Google

    Ashley has been out to our house many times and every time she goes above and beyond expectations. I can... read more

    5 out of 5 stars
    Justin
    7/28/2020 - Google

    The office staff is incredibly responsive and great to work with. We have had great experiences with Brighthouse!

    5 out of 5 stars
    Amelia
    7/28/2020 - Google

    Great workers and office tries hard to accommodate dates of service.

  • 5 out of 5 stars
    Amy
    7/28/2020 - Google

    Amazing job! So happy to use this service. They cleaned areas I'm embarrassed to admit were dirty. ... read more

    5 out of 5 stars
    Laura
    7/28/2020 - Google

    We had our first cleaning this week, and plan to have regular cleanings every 2 weeks. The team is really... read more

    5 out of 5 stars
    Mary
    11/02/2019 - Facebook

    Wonderful communicative company. Never been disappointed with their product.

  • 5 out of 5 stars
    Amelia
    9/26/2019 - Facebook

    Very good company to work with. Hard working cleaners that are pleasant to be in your home and office staff... read more

    5 out of 5 stars
    Samantha
    9/05/2019 - Facebook

    The team was in my place for nearly 7 hours working super hard! I did a deep clean to cover... read more

    5 out of 5 stars
    Mike
    9/04/2019 - Facebook

    Engaged this company for a thorough cleaning of my home. Was very pleased by the attention to detail, customer service,... read more

  • 5 out of 5 stars
    Anna
    8/23/2019 - Facebook

    I've had great success with this company- I have been using them for about 4-6 months and the results are... read more

    5 out of 5 stars
    Renata
    5/06/2019 - Facebook

    The best and most through cleaning people around. They are also extremely competitive, charging based on size of effort... read more

    5 out of 5 stars
    Timur
    5/04/2019 - Facebook

    I recently moved into a house and we hired them to give our new digs a good scrub down before... read more

  • 5 out of 5 stars
    Greg
    5/03/2019 - Facebook

    We use Brighthouse constantly to clean a rental property we own. They are consistent and work around our schedule. I... read more

    5 out of 5 stars
    Cathy
    5/03/2019 - Facebook

    My office needed a deep cleaning last week, including our windows. I saw them on Facebook, so I decided to... read more

    5 out of 5 stars
    Mick
    5/03/2019 - Facebook

    They were prompt, courteous, thorough and very reasonably priced. I will definitely be calling them again and highly recommend them... read more

  • 5 out of 5 stars
    Konstantin
    5/03/2019 - Facebook

    This is a serious cleaning service that is committed to customer service. They have helped me maintain and run my... read more

    5 out of 5 stars
    Marc
    5/03/2019 - Facebook

    Extremely professional, thorough, and punctual. The two ladies that came really whipped my place back into shape. They were awesome... read more

    5 out of 5 stars
    Roger
    5/03/2019 - Facebook

    I arranged for a two hour window and described my needs on the initial call. The two cleaners arrived... read more

  • 5 out of 5 stars
    Nick
    5/03/2019 - Facebook

    On time and very professional. I was so impressed with the job that was done cleaning that I hired them... read more

    5 out of 5 stars
    Sergey
    5/03/2019 - Facebook

    They were recommended to me by a neighbor and I couldn't be more pleased with the professionalism, efficiency, attention to... read more

    5 out of 5 stars
    Henry
    1/27/2019 - Facebook

    Another excellent job! We use them for regular cleaning of our showroom, rental properties, Kitchens and Cabinetry, in... read more

  • 5 out of 5 stars
    Tim
    11/19/2018 - Facebook

    They take great pride in their work and my condo always looks amazing when they leave. I would highly recommend them!!

    5 out of 5 stars
    Richard
    11/19/2018 - Facebook

    They respond very positively to any suggestions or needs that you may have. They also suggested a new product for... read more

    5 out of 5 stars
    Alex
    11/10/2018 - Facebook

    The cleaning was absolutely amazing. They cleaned every nook and cranny and left the house smelling amazing. My apt is... read more

  • 5 out of 5 stars
    Lee
    9/10/2018 - Facebook

    Honestly, cannot say enough great things about this company. They were so sweet, easy to work with and most of... read more

    5 out of 5 stars
    Annie
    8/19/2018 - Facebook

    When I searched for cleaning service, we found big price difference from one company to another company at the same... read more

    5 out of 5 stars
    Jaime
    8/19/2018 - Facebook

    They did a fabulous job on our house. We are getting ready for an open house to sell our home... read more

  • 5 out of 5 stars
    George
    7/28/2018 - Google

    Super user friendly with their website. I had a great experience with them, they did such a fantastic job on... read more

    5 out of 5 stars
    Eric
    7/28/2018 - Google

    I had a very good first cleaning! They did a great job. The cleaning was very thorough, they put... read more

    5 out of 5 stars
    Alexandera
    7/28/2018 - Google

    I needed fast, reliable and professional results and that's exactly what I got when I went with them. The cleaning... read more

  • 5 out of 5 stars
    Zachary
    7/28/2018 - Google

    Excellent cleaning service and well priced. My wife and I use them for a deep cleaning every few months and... read more

    5 out of 5 stars
    Hillary
    7/28/2018 - Google

    Our family LOVES Nashville Brighthouse! The team does such a great job when they visit AND they wash our bed... read more

    5 out of 5 stars
    Hoover
    7/28/2018 - Google

    Love, love, love BRIGHTHOUSE! I've been searching for a cleaning company that could do just that...clean my home, and tried... read more

  • 5 out of 5 stars
    Agata
    7/28/2018 - Google

    Just wanted to drop you a note to let you know how awesome Makenya and Jessica were in cleaning my... read more

    5 out of 5 stars
    J
    7/28/2018 - Google

    Jessica did a great job cleaning our remodeled showroom! Brighthouse should thank her for bringing up their rating!

    5 out of 5 stars
    Shanice
    7/04/2018 - Facebook

    Superb job! We were really pleased. They were also very accommodating to the changes of the originally scheduled appointment. Arrived... read more

  • 5 out of 5 stars
    Amelia
    5/29/2018 - Facebook

    Great company and well managed. I love this service and the cost is great compared to other companies. Their concept... read more

    5 out of 5 stars
    Carlton
    5/29/2018 - Facebook

    I've used this company about 10 times now and all with great results. I don't have a "regular" cleaning person... read more

    5 out of 5 stars
    Kristi
    7/28/2017 - Google

    We have been using them for several weeks now and are very happy. Our lady does a great job... read more

  • 5 out of 5 stars
    Rachael
    7/28/2016 - Google

    We've been using Brighthouse for the past 2 years, and are highly satisfied with their services. Maria just left... read more

    5 out of 5 stars
    Gregory
    7/28/2015 - Google

    This company cleans thoroughly! My regular housekeeper has found places in my house to clean that I never knew I... read more

    5 out of 5 stars
    Alex
    7/28/2015 - Google

    We have thoroughly enjoyed working with Brighthouse over the past 4 years. The owner seems to genuinely care about... read more

  • 5 out of 5 stars
    Brian
    7/28/2015 - Google

    My wife and I live in downtown Nashville and have used Brighthouse for the past 5 years. Their service over... read more

    5 out of 5 stars
    Kelly
    7/28/2015 - Google

    This company is definitely different from the rest. Instead of sending four people to rush through your home in two... read more

    5 out of 5 stars
    Kyle
    7/28/2015 - Google

    Great company, staff, and employees. I would highly recommend them to family, friends, or anyone looking for a great service.... read more

  • 5 out of 5 stars
    Taj
    7/28/2014 - Google

    I had doubts when I saw the promotion for "deep cleaning" but I decided to give Brighthouse a try. They... read more

    5 out of 5 stars
    Ashlyn
    7/28/2013 - Google

    This has been my first experience with hiring anyone to come to my home and I must say I am... read more

    5 out of 5 stars
    Elizabeth
    7/28/2013 - Google

    My family has been using Brighthouse cleaning for three years. We highly recommend this company for the excellent service they... read more

Share This