Brighthouse Residential Division: COVID-19 Response and Protocols

A message to our Team Members and Clients

Our fist concern is the health, safety and well-being of our team members, as well as that of our client community and those we work with and serve. With this in mind, we want to maintain a safe environment and encourage and/or adopt practices protecting the health of team members and our clients. We also want to ensure the continuity of business operations throughout this pandemic.

We ask all team members and clients to cooperate in taking steps to reduce the transmission of communicable diseases in the workplace. As a company we are taking the following series of precautionary steps in response to this emerging situation:

Cleaning Attendants

  1. All Brighthouse associates are required to submit daily certifications prior to work confirming:
    1. Temperature check / normal temperature should not exceed 100.4 degrees Fahrenheit
    2. No fever within the past 48 hours
    3. No symptoms including cough, shortness of breath, our sore throat
    4. No committing or diarrhea in the last 24 hours
    5. No known contact with a confirmed case of COVID-19
    6. No new loss of taste or smell
    7. Agree to wear PPE
  2. Brighthouse associates will wear PPE including face masks and gloves at all times while at a client’s home.
  3. Each scheduled cleaning includes sanitization services.
  4. Brighthouse will adopt and abide by all evolving federal and local directives and mandates.
  5. Brighthouse will track and follow all CDC precautions.
  6. Brighthouse will provide immediate and recurrent training on janitorial cross-contamination and proper use of disinfectants.
  7. Brighthouse has revised Cleaning Attendant Incentive Awards policies – eliminating ‘Attendance’ stipulations.

Quality Management (field supervision and inspections)

  1. Quality Managers will suspend in-home inspections, unless otherwise requested by the client.
  2. Quality Managers will continue to meet with Cleaning Attendants outside of the home (or in non-common areas such as garages or covered porches) to conduct scope-of-work conversations; relevant recurrent training, distribute supplies, etc.
  3. Cleaning Attendants and Quality Managers are to maintain social distancing of six feet from each other and clients, as well as adopt a ‘no handshaking’ policy.


  1. Clients are required to notify the Brighthouse office at least 48 hours prior to scheduled service (when possible) if anyone within the client’s home has been confirmed with COVID-19.
  2. Clients should expect our Cleaning Attendants to practice social distancing of six feet, as well as ‘no hand shaking’.
  3. If there is an area of the Client’s home or any change of Scope/Tasks, Client should notify the Brighthouse office at least 48 hours prior to scheduled service

We value your partnership and understanding.

We look forward to answering any questions you may have!


Our Values

The Brighthouse spirit is reflected in our core values of Excellence, Integrity, Accountability and Communication, and we make it our mission to bring these values to life through our people-focused culture. We have learned that by treating our clients and our team members with these same values, our end result often exceeds our clients’ expectations.


We provide Nashville with the highest standard of cleaning personnel in the industry. We strive for excellence in everything we do.


We adhere to high moral and ethical principles and provides our clients with the soundness of moral character and impeccable honesty.


We do not simply ‘place people.’ We constantly ensure our team of skilled cleaners and attendants are exceeding your expectations.


We believe in communication and transparency and make sure that clients never converse with an answering machine.


Nashville Brighthouse is driven by our core values — Communication, Accountability, Integrity and Excellence. Our mission is to bring these values to life through our people-focused culture and have learned that by treating our clients and team members with these same values, the end result often exceeds our customers' expectations. Our business approach and strategy maximizes our efficiency through customizable plans along with oversight, accountability and fluid communication. The result is evident in our ability to provide you the highest level of detail in our industry.


Don't take our word for it! Check out what our clients have to say!

  • Mary Avatar

    Wonderful communicative company. Never been disappointed with their product.

    Mary 11/02/2019
    Amelia Avatar

    Very good company to work with. Hard working cleaners that are pleasant to be in your home and office staff... read more

    Amelia 9/26/2019
    Samantha Avatar

    The team was in my place for nearly 7 hours working super hard! I did a deep clean to cover... read more

    Samantha 9/05/2019
  • Mike Avatar

    Engaged this company for a thorough cleaning of my home. Was very pleased by the attention to detail, customer service,... read more

    Mike 9/04/2019
    Anna Avatar

    I've had great success with this company- I have been using them for about 4-6 months and the results are... read more

    Anna 8/23/2019
    Renata Avatar

    The best and most through cleaning people around. They are also extremely competitive, charging based on size of effort... read more

    Renata 5/06/2019
  • Timur Avatar

    I recently moved into a house and we hired them to give our new digs a good scrub down before... read more

    Timur 5/04/2019
    Greg Avatar

    We use Brighthouse constantly to clean a rental property we own. They are consistent and work around our schedule. I... read more

    Greg 5/03/2019
    Cathy Avatar

    My office needed a deep cleaning last week, including our windows. I saw them on Facebook, so I decided to... read more

    Cathy 5/03/2019
  • Mick Avatar

    They were prompt, courteous, thorough and very reasonably priced. I will definitely be calling them again and highly recommend them... read more

    Mick 5/03/2019
    Konstantin Avatar

    This is a serious cleaning service that is committed to customer service. They have helped me maintain and run my... read more

    Konstantin 5/03/2019
    Marc Avatar

    Extremely professional, thorough, and punctual. The two ladies that came really whipped my place back into shape. They were awesome... read more

    Marc 5/03/2019
  • Roger Avatar

    I arranged for a two hour window and described my needs on the initial call. The two cleaners arrived... read more

    Roger 5/03/2019
    Nick Avatar

    On time and very professional. I was so impressed with the job that was done cleaning that I hired them... read more

    Nick 5/03/2019
    Sergey Avatar

    They were recommended to me by a neighbor and I couldn't be more pleased with the professionalism, efficiency, attention to... read more

    Sergey 5/03/2019
  • Henry Avatar

    Another excellent job! We use them for regular cleaning of our showroom, rental properties, Kitchens and Cabinetry, in... read more

    Henry 1/27/2019
    Tim Avatar

    They take great pride in their work and my condo always looks amazing when they leave. I would highly recommend them!!

    Tim 11/19/2018
    Richard Avatar

    They respond very positively to any suggestions or needs that you may have. They also suggested a new product for... read more

    Richard 11/19/2018
  • Alex Avatar

    The cleaning was absolutely amazing. They cleaned every nook and cranny and left the house smelling amazing. My apt is... read more

    Alex 11/10/2018
    Lee Avatar

    Honestly, cannot say enough great things about this company. They were so sweet, easy to work with and most of... read more

    Lee 9/10/2018
    Annie Avatar

    When I searched for cleaning service, we found big price difference from one company to another company at the same... read more

    Annie 8/19/2018
  • Jaime Avatar

    They did a fabulous job on our house. We are getting ready for an open house to sell our home... read more

    Jaime 8/19/2018
    Zachary Avatar

    Great cleaning services. I've kept them for the past 4 years and they are always professional and accessible. Since they... read more

    Zachary 7/26/2018
    Shanice Avatar

    Superb job! We were really pleased. They were also very accommodating to the changes of the originally scheduled appointment. Arrived... read more

    Shanice 7/04/2018
  • Amelia Avatar

    Great company and well managed. I love this service and the cost is great compared to other companies. Their concept... read more

    Amelia 5/29/2018
    Carlton Avatar

    I've used this company about 10 times now and all with great results. I don't have a "regular" cleaning person... read more

    Carlton 5/29/2018

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