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Frequently Asked Questions

At Nashville Brighthouse, we aim to be as transparent as possible. With that in mind, we present to you our Frequently Asked Questions. Most of what you need to know about working with Brighthouse can be found on this page, which is updated often. If you can’t find the answer you are looking for in these frequently asked questions, please feel free to contact us! We are happy to answer any questions you may have.

FAQ

Does Nashville Brighthouse have a Covid-19 policy?

Yes, we absolute do! It can be seen here. For Covid-19 related questions, please do not hesitate to call us at 615-208-9557 to ask. Also, please refer to the CDC for more information about disinfecting at home.

Specifically, how is Brighthouse licensed and insured?

Brighthouse employees are covered by a two million dollar general liability and workers’ comp insurance policies and licensed to do business in the states of Tennessee.

Do you offer a guarantee?

Absolutely! Our clients are our life-line. If our cleaners don’t meet your expectations – we’ll make it right. Simply contact us and we will revisit at your convenience, no charge. We believe communication is imperative – and we are passionate about your satisfaction.

Are my valuables safe with Brighthouse?

Please let us know if there are delicates, heirlooms, or valuables that we should not attempt to clean. Our cleaners will not open closed drawers or cabinets, nor any closed doors you instruct are off-limits. In the event something is damaged, Brighthouse carries all necessary insurance.

What if something is damaged during a home cleaning?

Respecting your home and belongings is on the top of our priority list. If something does accidentally break, you will be notified immediately and we will take whatever steps are needed to repair or replace the damaged item and file a claim when applicable.

What if my cleaners missed a spot?

Your satisfaction is completely guaranteed, simply contact us and we will make it right. We welcome your feedback and will revisit your home at no charge.

How much will it cost to clean my home?

Our approach to pricing is simple. After your initial cleaning, we will offer recommendations based on the variables of your home. We will determine a program that meets your needs and budget.

Is the first cleaning more expensive?

Initial cleanings or “first time” cleanings are typically more costly than regularly scheduled cleanings, because initial cleanings are top-to-bottom, all-day events. 

How do I pay for my house cleaning?

Payments are due the day we service your home. Most of our clients simply submit a credit card number upon making a reservation. However, you also may leave a check in your home payable to Brighthouse Green Home Cleaning. 

Do you offer any discounts or specials?

Yes! We often offer monthly specials for new and existing clients. Check our website regularly.

How long will it take to clean my home?

Our cleaning visits will last anywhere from 4 hours to 8 hours, depending on many different variables. However, you can always count on a consistent service and price.

How often will you clean my home?

After your initial cleaning, we offer weekly, every other week, and monthly programs.

Do I need to provide house cleaning equipment or supplies?

Absolutely not. Your cleaner will arrive prepared with all operating supplies and equipment. If you have a particular product you wish to be utilized in your home, just let us know and we’ll be happy to use your product.

What can I expect from my Quality Manager?

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. This inspection is also another opportunity, if you are available, to discuss how we might better serve you.

How do you handle special requests?

Simply call or email us. You will find that we are extremely prompt to respond and solution oriented. If you need us to feed your pets, water the plants or any other requests – just let us know.

How will our relationship work?

Our certified cleaners strive to go beyond a typical skill set of professional house cleaning. Our cleaners are passionate about working with a servant’s heart. Good communication is imperative for any relationship – we are available, and at your service.

How do I schedule my home cleaning?

Simply give us a call, send us an email, or schedule online here. Free, In-home consultations are available, but not required. We will set up a consistent schedule that is convenient for you. We operate Monday – Friday. We typically begin a scheduled service at 8:30am or 1:30pm.

Do you guarantee a day and time for my home cleaning?

We will work together to set a consistent schedule for your cleanings, including a set arrival time. Although we are extremely punctual – if there is a need to reschedule, we will do so at your convenience.

What if I need to reschedule a house cleaning?

We request you do so at least 72 hours in advance. Clients who cancel within 48 hours of their scheduled appointment will be billed a 0 service fee.

Do I need to be home during the cleaning?

Since we operate during normal business hours, most of our clients are not home during their cleaning. We have a redundant accountability system for holding a key to your home, secured by a Quality Manager. We will talk extensively about keeping your home secure and which methods are most comfortable for you.

What should I do about my security system on cleaning day?

Please make sure your cleaner has access on your scheduled day. If you wish to leave your home armed, we ask that you create a temporary or guest access code.

What should I do with my pets during the house cleaning?

We love pets. It’s a bit more efficient if they have a particular place to stay while our cleaners work, but either way, we’ll talk with you about your furry friends and be prepared to work with them.

What if my cleaning falls on a holiday?

We will discuss holidays far in advance to understand what your cleaning needs will be. We operate Monday – Friday with the exception of Christmas Day and Thanksgiving Day.

Is there anything that your housekeepers will not clean?

Our cleaners will not clean human or pet feces, vomit, urine, blood or mold, according to OSHA guidelines. There are special cleaning services that are specifically trained to clean up these types of waste.

Benefits of Choosing Nashville Brighthouse

Customizable & Consistent

We’re not ‘cookie cutter’ when it comes to cleaning. Getting to know your home and cleaning expectations is part of our new-client onboarding. We will talk through a cleaning program that works best for you and your home. We don’t require contracts and we’re always flexible to change task, frequency or scope of work. We will assign a consistent cleaner to your home for maximum efficiency.

Cost Competitive

Nashville Brighthouse is a cost-effective solution that will save any homeowner or renter valuable time and money. Our scheduling is straight-forward with no annual contract or billing surprises, and our pricing is based on customization of our service and not simply square footage. We often offer monthly specials for new and existing clients. Check our promotions page regularly.

Quality Guarantee

Our cleaners are passionate about maintaining a close working relationship with you. Your Quality Manager and Office Manager will be available to you for special requests and feedback. Your Quality Manager will periodically inspect your scheduled appointments. Your satisfaction is completely guaranteed. If we miss a spot, we welcome your feedback. Simply contact us and we will revisit your home at no charge.

Five Star Green Cleaning Standards

Our certified cleaners clean your home using genuine green and environmentally safe products and processes. Our vacuums utilize 5-stage HEPA filtration, capturing 99.97% of vacuumed particulate 0.3 microns and larger, well suited for families with allergies or asthma.

Our cleaners only use natural cleaning solutions that are biodegradable and non-toxic to humans and aquatics. These products are child and animal safe, and packaged for reduced environmental impact.

Our cleaners refrain from using paper or cotton products by utilizing microfiber cloths, mops and dusting tools. Microfiber is made from a scientific weave that is much more effective in capturing and removing dust, dirt, grease, and germs. This method also reduces environmental impact.

Superior Employees with Background Checks

Our employees must pass rigorous screening and background checks. Our company is bonded and insured. Team members are fully trained not only in appropriate cleaning techniques, but also in resident relations criteria, resulting in a warm, professional greeting and uniform appearance.

Insurance & Compliance

All Nashville Brighthouse employees are covered by general liability, workers comp and unemployment insurance. Nashville Brighthouse participates in E-Verify, and remains compliant with all local and federal employment laws.

Smarter Sanitation

BHS LLC Electrostatic Cleaning Machine

In the home in which you and your family work, live, and play, illness-causing germs can quickly spread on surfaces. Manual cleaning methods and traditional disinfecting tools aren’t designed to effectively reach all areas, leaving you and loved-ones at risk of illness.

Nashville Brighthouse offers a revolutionary Electrostatic Disinfectant System to help prevent germs and mitigate viruses, including Covid-19, and bacteria, such as MRSA and E.coli, by wrapping surfaces (front, back & sides) with EPA approved disinfectants and sanitizers to ensure all surfaces — even those hard-to-reach, difficult-to-clean areas — are properly treated. This superior coverage helps keep homes healthy, while also saving time and money.

Our Values

The Brighthouse spirit is reflected in our core values of Excellence, Integrity, Accountability and Communication, and we make it our mission to bring these values to life through our people-focused culture. We have learned that by treating our clients and our team members with these same values, our end result often exceeds our clients’ expectations.

Nashville Brighthouse Values - Excellence

Excellence

We provide Nashville with the highest standard of cleaning personnel in the industry. We strive for excellence in everything we do.

Nashville Brighthouse Values - Integrity

Integrity

We adhere to high moral and ethical principles and provides our clients with the soundness of moral character and impeccable honesty.

Nashville Brighthouse Values - Accountability

Accountability

We do not simply ‘place people.’ We constantly ensure our team of skilled cleaners and attendants are exceeding your expectations.

Nashville Brighthouse Values - Communication

Communication

We believe in communication and transparency and make sure that clients never converse with an answering machine.

Brighthouse Home Cleaning Testimonials

Brighthouse’s Nashville house cleaning and maid service are driven by our core values — Communication, Accountability, Integrity and Excellence. Our mission is to bring these values to life through our people-focused culture and have learned that by treating our clients and team members with these same values, the end result often exceeds our customers’ expectations. Our business approach and strategy maximizes our efficiency through customizable plans along with oversight, accountability and fluid communication. The result is evident in our ability to provide you the highest level of detail in the house cleaning and maid service industry.

 

Don’t take our word for it! Check out what our clients have to say!

  • 5 out of 5 stars
    ayrika
    2/20/2025
    I have had a great experience this far. They have been great with communication and accommodations.
    5 out of 5 stars
    R
    2/16/2025
    We couldn’t be happier with Melyssa! She consistently goes above and beyond to make sure our home is spotless and organized. Our kids adore her, and it’s clear she cares about their comfort and routines. Her attention to detail is fantastic, and we breathe a sign of relief every time she arrives. We highly recommend Brighthouse to anyone looking for a friendly, thorough, and dependable house cleaner!
    5 out of 5 stars
    Edith
    2/16/2025
    Holly does a wonderful job cleaning our home.She shows up on time.Is pleasant and efficient. ¹
  • 5 out of 5 stars
    Kim
    2/16/2025
    Xiomara has been wonderful. She is very thorough and my house looks and feels super clean when she leaves. With 2 dogs and a cat it is really helpful to have her come!
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    5 out of 5 stars
    Jill
    1/24/2025
    Our cleaner is Crystal; she does a great job, and she's friendly too! Jason and his team do whatever they can to make the service work. If you need to change dates, add a special service, or change a preference, they do it.
    5 out of 5 stars
    shari
    1/11/2025
    Great customer service which is rare these days ! Even had the owner come by and met him. ! The ladies who cleaned were lovely, efficient and professional ! I highly recommend Brighthouse !
  • 5 out of 5 stars
    Amy
    12/20/2024
    Holly is fantastic and consistently does a high quality job!
    5 out of 5 stars
    Brent
    12/13/2024
    Melissa is great!
    5 out of 5 stars
    Debbie
    12/13/2024
    Have used BrightHouse for several years. They are very accommodating to the schedule you need and responsive to any questions or concerns. Melyssa has been assigned to us for quite some time. She does an outstanding job and routinely asks if we need anything done differently. She is friendly and very responsive to our individual needs. BrightHouse and Melyssa are awesome!
  • 5 out of 5 stars
    Lisa
    12/06/2024
    Coco is the best!
    5 out of 5 stars
    Nancy
    12/06/2024
    Holly does a thorough job with such a great attitude. She represents Greenhouse Brighthouse well !
    5 out of 5 stars
    Anna
    11/25/2024
    Yuliana is truly incredible! She consistently goes above and beyond, leaving the home spotless and organized. Her attention to detail is unmatched, and her kindness and professionalism make her an absolute joy to have around. We are so grateful for her hard work and dedication! Highly recommend Yuliana to anyone looking for top-notch cleaning services!
  • 5 out of 5 stars
    Kayla
    11/14/2024
    Our nonprofit organization switched to Brighthouse for our unique office space cleaning needs about 2 months ago. We have been so impressed with their communication, their attention to detail, and their strive for the best clean every time. It's a great feeling knowing that our needs and out space is being cared for.
    5 out of 5 stars
    James
    11/14/2024
    I recently used Brighthouse for a total house deep clean, and I couldn’t be more impressed! It was our first time using their service, and they went above and beyond to make our home look immaculate. Every surface was thoroughly cleaned, and I don’t think I’ve ever seen our home this spotless. The windows are sparkling, and it's clear they pay attention to the details.
    5 out of 5 stars
    Justin
    6/08/2024
    Brighthouse is a cut above the rest! We will definitely use them from now on!!! More thorough and detailed cleaning- inside and out, top to bottom,- than anyone else I have used! Pricing and customer service is incredible! Customer for life!💯👌
  • 5 out of 5 stars
    travis
    6/04/2024
    Brighthouse has cleaned our condo once a month for the last 4 years. Their staff has been professional and thorough since day one. I highly recommend them.
    5 out of 5 stars
    Thomas
    6/03/2024
    This team is amazing, from the top down! Always accommodating and they do an amazing job! Couldn't ask for anything better
    5 out of 5 stars
    Lee
    6/03/2024
    We have been incredibly pleased with the professionalism and response time working with Jason at Brighthouse over the last few years. He and his team provide us with exceptional service and timely communication, and the housekeepers have been professional, experienced, and hardworking. When we need to utilize additional housekeepers we will continue to count on Jason and his team at Brighthouse.
  • 5 out of 5 stars
    Attairu
    4/12/2024
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    5 out of 5 stars
    Kristie
    1/18/2024
    My first experience w/ Brighthouse was for a deep cleaning. I was so pleased I now use them on a regular basis. Easy to schedule, customizable cleanings that meet all my needs. Pricing is reasonable. Highly recommend!!
    5 out of 5 stars
    Robbie
    1/16/2024
    Love Brighthouse. Their rejuvenation and regular services have been game-changers for us. Coco and every other cleaner we've had have all been thorough and so positive. Thanks!
  • 5 out of 5 stars
    mike
    11/22/2023
    Great cleaning crew very happy
    5 out of 5 stars
    Jodi
    11/08/2023
    We’ve only been with Brighthouse 3 months but very happy. House is always in great shape. Everything very clean, which is not always easy with teens. No overwhelming chemical/toxins smell which is super important to me.
    5 out of 5 stars
    Ray
    10/17/2023
    We have been with Brighthouse for many years. The thing I appreciate is that they communicate well and find reliable people. One cleaner stayed with us for almost two years. When that person left, we were able to test out a few cleaners, until we find one we liked. They have been very responsive.
  • 5 out of 5 stars
    Sherri
    9/26/2023
    Melyssa dies a wonderful job. Shes very pleasant and easy to work with. She goes above and beyond each time she cleans.
    5 out of 5 stars
    erin
    9/24/2023
    I was very happy with the staff’s flexibility, and I loved that a supervisor stopped by to check on the clean! Will definitely use again!
    5 out of 5 stars
    Carolyn
    8/22/2023
    I’ve been using them for a year now, started with a deep clean then to regular cleanings. By far outstanding cleaning crew as well as management! Very professional and understanding on my service! I very much appreciate them and would recommend to anyone! Thank y’all so much!
  • 5 out of 5 stars
    Hoff7678
    8/15/2023
    Fantastic company. Easy to get a hold of, email notifications to remind me when they will be coming, extremely professional staff. I cannot say enough about the individual who works on my place. Melyssa always comes in with a smile, extremely professional and easy to work with. She thankfully tolerates my dog who tries to smother her with hugs. I personally do not like having people I don't know coming and going from my house but the professionalism with Brighthouse put me at ease. I highly recommend this service.
    read more
    5 out of 5 stars
    Iliyasu
    8/09/2023
    It was a pleasure to work with Mrs Ava Henry, She was responsive to all questions, dependable and reliable in accomplishing the task at hand. I was most impressed with the turnaround and how quickly the settlement. I highly recommend her. She guarantees daily profit mining and trading for more information contact her via
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  • 5 out of 5 stars
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    5/06/2023
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    5 out of 5 stars
    Mary
    12/09/2022
    Excellent service and if a cleaning is not right make it right very fair.
    5 out of 5 stars
    Kindall
    12/05/2022
    I have used Brighthouse for years and absolutely love them!
  • 5 out of 5 stars
    mike
    12/02/2022
    these people are great, they cleaned my house spotless, used others did not work out .
    5 out of 5 stars
    Sarina
    7/11/2022
    Brighthouse Green Home Cleaning has been turning over my short-term rental since March of 2022. Jason, Ashley, and the rest of the BH team have been so incredible. Not only has the quality of the cleaning generated 5 star reviews from every single guest, the team goes above and beyond to help me in any way possible. I am extremely thankful for them and cannot recommend them enough!
    5 out of 5 stars
    Robin
    6/05/2022
    I have been working for Nashville Brighthouse as their designer/developer for almost 2 years, and I can say without hesitation that each and every person in the company, especially the owner, honestly cares about their employees and their customers' satisfaction. I have never witnessed a company work harder to make sure their customers are 100% happy.
  • 5 out of 5 stars
    Ryan
    6/05/2022
    This is probably the best cleaning service that I've experienced in Nashville a long, long time. I rarely write reviews, but we've been with them for a long time now and this one is well deserved. The managers are responsive and go out of their way to keep us happy, and the cleaners have always been kind and trustworthy. Thanks for always coming through!Services: Standard cleaning, General housekeeping
    5 out of 5 stars
    Michelle
    7/25/2021
    I have worked for this company before. And they are good people to work for and to call for all your cleaning needs. Nice honest hard working people
    5 out of 5 stars
    Humphrey
    5/10/2021
    No place to be found
  • 5 out of 5 stars
    Osazee
    4/28/2021
    No place to be found
    5 out of 5 stars
    Elizabeth
    7/28/2020
    I have been using Brighthouse for nearly 10 years. After, going through many companies that left my house either unclean or damaged, I found Brighthouse to be a completely different experience. The office staff were immediately attentive and flexible. I have consistently had my house cleaned thoroughly, from top to bottom, and left smelling odorless. My attendant is professional, friendly, hard working and a pleasure to have in my home. The owner is hands on and the work is monitored. This service has been consistent through the years. I have highly recommended this company to family, friends and neighbors!
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    5 out of 5 stars
    Laura
    7/28/2020
    We had our first cleaning this week, and plan to have regular cleanings every 2 weeks. The team is really easy to communicate with. I came home to a clean house, with some pleasantly surprising details taken care of. Looking forward to more cleanings!
  • 5 out of 5 stars
    Amy
    7/28/2020
    Amazing job! So happy to use this service. They cleaned areas I'm embarrassed to admit were dirty. Thank you so much!
    5 out of 5 stars
    Amelia
    7/28/2020
    Great workers and office tries hard to accommodate dates of service.
    5 out of 5 stars
    Justin
    7/28/2020
    The office staff is incredibly responsive and great to work with. We have had great experiences with Brighthouse!
  • 5 out of 5 stars
    Jessica
    7/28/2020
    Ashley has been out to our house many times and every time she goes above and beyond expectations. I can not recommend Brighthouse enough!!
    5 out of 5 stars
    Ashley
    7/28/2020
    They arrived on time to do my 8-hour deep clean on my home they were professional. The young ladies Brighthouse sent, really made my house look brand new. I plan on using them again in two weeks
    5 out of 5 stars
    Destinie
    7/28/2020
    Brighthouse provides an excellent service....I scheduled a Deep Rejuvenation clean and it was an ALL day event. The detail was phenomenal! I've never seen my home so clean. I Highly recommend!!!!
  • 5 out of 5 stars
    Ryan
    7/28/2020
    Hands down the best home cleaning service we've ever had. Reliable, thorough, professional... Can't say enough about Brighthouse and its staff. After only a few months, I know we'll be customers for years to come.
    5 out of 5 stars
    Jennifer
    7/28/2020
    Great Service!
    5 out of 5 stars
    Laura
    7/28/2020
    Staff is more than accommodating, when there are any sorts of issues, the office will bend their back to make sure your experience is Luxury!I had an issue my last clean, and it was resolved within 10 minutes!And even had a residential quality supervisor check in during the clean!Did I mention that they use Green products?? Huge plus ++Thank you!
  • 5 out of 5 stars
    Roselyne
    7/28/2020
    Absolutely loved the clean I got. The two ladies sent paid attention to small details, were pleasant, and on time. I got home to sparkling a clean house. I would definitely use them again and recommend them to friends and family.
    5 out of 5 stars
    Destinie
    4/01/2020
    Brighthouse provides an excellent service....I scheduled a Deep Rejuvenation clean and it was an ALL day event. The detail was phenomenal! I've never seen my home so clean. I Highly recommend!!!!
    5 out of 5 stars
    Mary
    11/02/2019
    Wonderful communicative company. Never been disappointed with their product.
  • 5 out of 5 stars
    Amelia
    9/26/2019
    Very good company to work with. Hard working cleaners that are pleasant to be in your home and office staff that tries to please.
    5 out of 5 stars
    Samantha
    9/05/2019
    The team was in my place for nearly 7 hours working super hard! I did a deep clean to cover everything - from the inside of my fridge, vents above the oven, every crevice of the bathrooms, behind / under all furniture, and everything in between had been taken care of! It's like a brand new home!
    5 out of 5 stars
    Mike
    9/04/2019
    Engaged this company for a thorough cleaning of my home. Was very pleased by the attention to detail, customer service, and quality of the clean. Team was prompt, hard working, and asked good questions to show they cared for my home. I have worked with several cleaners over time and found them to be among the best!
  • 5 out of 5 stars
    Anna
    8/23/2019
    I've had great success with this company- I have been using them for about 4-6 months and the results are always wonderful. They work so hard, are so detail oriented, and go above and beyond to clean every space thoroughly. I am always impressed when they are finished, it feels like a new apartment! The prices are reasonable, especially for the amount of work they do and the quality of the results. It's really a treat to have someone help us out with the cleaning and I am grateful that I found cleaners like them that I can trust in my home. I highly recommend!
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    5 out of 5 stars
    Renata
    5/06/2019
    The best and most through cleaning people around. They are also extremely competitive, charging based on size of effort and not hours, and the price was even lower than the completion. Moreover, they were incredibly fast, able to clean my 1,800 sq ft home in under 2 hrs with only two people! And they were willing to clean/tidy up whatever I asked of them for no extra charge.
    5 out of 5 stars
    Timur
    5/04/2019
    I recently moved into a house and we hired them to give our new digs a good scrub down before we settled in. They were very professional and punctual and their cleaning very thorough! It felt great moving in to a spotless house. I would use these guys again and I highly recommend them!
  • 5 out of 5 stars
    Greg
    5/03/2019
    We use Brighthouse constantly to clean a rental property we own. They are consistent and work around our schedule. I couldn't be more pleased with their work! Very thorough, consistent and trustworthy. I highly recommend them.
    5 out of 5 stars
    Cathy
    5/03/2019
    My office needed a deep cleaning last week, including our windows. I saw them on Facebook, so I decided to reach out to them. These guys showed up on time and did an absolutely spectacular job, our office has never looked better. The morale in the office is up; a clean work space is a productive work space. If you own a business, I highly recommend them for your cleaning needs. Thanks guys!
    5 out of 5 stars
    Mick
    5/03/2019
    They were prompt, courteous, thorough and very reasonably priced. I will definitely be calling them again and highly recommend them if you are looking for a quality cleaning service.
  • 5 out of 5 stars
    Konstantin
    5/03/2019
    This is a serious cleaning service that is committed to customer service. They have helped me maintain and run my vacation rentals, constantly going above and beyond to make my life easier. Couldn't recommend them enough.
    5 out of 5 stars
    Marc
    5/03/2019
    Extremely professional, thorough, and punctual. The two ladies that came really whipped my place back into shape. They were awesome with my pets, and I was happily surprised when they organized things I didn't expect them to. Above and beyond service, I can't wait to have them back.
    5 out of 5 stars
    Roger
    5/03/2019
    I arranged for a two hour window and described my needs on the initial call. The two cleaners arrived on time and went right to work. They cleaned two bathrooms, the kitchen and detailed the appliances. They washed and/or vacuumed all the floors and even cleaned the windowsills and baseboards. Overall they did a great job and were done right on time. I would highly recommend them to anyone.
  • 5 out of 5 stars
    Nick
    5/03/2019
    On time and very professional. I was so impressed with the job that was done cleaning that I hired them to clean my windows as well. I will be having them clean my house weekly from now on!
    5 out of 5 stars
    Sergey
    5/03/2019
    They were recommended to me by a neighbor and I couldn't be more pleased with the professionalism, efficiency, attention to detail and ease of communication. They are just that good at what they do!
    5 out of 5 stars
    Henry
    1/27/2019
    Another excellent job! We use them for regular cleaning of our showroom, rental properties, Kitchens and Cabinetry, in addition to hiring them for post construction cleaning of our finished projects. The results have been excellent. They are efficient, thorough and conduct themselves in a very professional manner. Our most recent experience with them was no exception. They did a great job.
  • 5 out of 5 stars
    Tim
    11/19/2018
    They take great pride in their work and my condo always looks amazing when they leave. I would highly recommend them!!
    5 out of 5 stars
    Richard
    11/19/2018
    They respond very positively to any suggestions or needs that you may have. They also suggested a new product for our hardwood floors that has made the floors look brand new. I highly recommend this business!
    5 out of 5 stars
    Alex
    11/10/2018
    The cleaning was absolutely amazing. They cleaned every nook and cranny and left the house smelling amazing. My apt is always spotless after they are done! So far we had them come out on a weekly basis for about 3 months and we are impressed with every cleaning. This is simply the best cleaning company I have ever used! The staff is very well trained, meticulous and thorough in their work. From start to end the excellent customer service provided is very consistent. It is always a pleasure to deal with the owner and his whole staff. I will be recommending this company to all my friends and family!
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  • 5 out of 5 stars
    Lee
    9/10/2018
    Honestly, cannot say enough great things about this company. They were so sweet, easy to work with and most of all they did an absolutely amazing job cleaning my apartment. They cleaned EVERYTHING including the refrigerator and all of my baseboards. Such lifesavers during this hectic summer season. I will definitely reach out to them for future cleaning needs.
    5 out of 5 stars
    Annie
    8/19/2018
    When I searched for cleaning service, we found big price difference from one company to another company at the same time I don't need lousy work low-cost cleaning service mostly do bad work. I decided to go with this service which is moderate. I am glad I selected this service from other cleaning services. After I talked on the phone, the manager came to check how many rooms need to clean and other stuff. He gave me a perfect quotation and dealt price because it's my first time with them. Immediately I accepted the offer and fixed the date. The cleaners arrived on time with essential things; they cleaned up master bedroom and two small rooms in 2 hours. They took rest sometime and started clean my bathroom. Overall, a great work! Thank you
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    5 out of 5 stars
    Jaime
    8/19/2018
    They did a fabulous job on our house. We are getting ready for an open house to sell our home and the house was very dusty and dirty from recent renovations. It was likely more than a year since we cleaned the inside of our oven, but they made the kitchen spotless inside and out, as well as our two bathrooms. They spent five hours there--and nearly three hours on the kitchen itself--but I've never seen it so clean. The cleaners that I have encountered have been Immaculate. The customer service department responds to emails right away and process requests immediately. We had the good fortune of having this company work its magic in our home. They did a wonderful job.
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  • 5 out of 5 stars
    Hillary
    7/28/2018
    Our family LOVES Nashville Brighthouse! The team does such a great job when they visit AND they wash our bed linens, too!
    5 out of 5 stars
    Zachary
    7/28/2018
    Excellent cleaning service and well priced. My wife and I use them for a deep cleaning every few months and they always do a super job. We also recently used them for help with cleaning our rental apartment. They did a wonderful job on the place, and has a great attitude to boot! Highly recommended!
    5 out of 5 stars
    Alexandera
    7/28/2018
    I needed fast, reliable and professional results and that's exactly what I got when I went with them. The cleaning team was very efficient and left my house looking spotless.
  • 5 out of 5 stars
    Eric
    7/28/2018
    I had a very good first cleaning! They did a great job. The cleaning was very thorough, they put items away that were loosely lying around, they did the beds, folded blankets and were overall very detailed.
    5 out of 5 stars
    George
    7/28/2018
    Super user friendly with their website. I had a great experience with them, they did such a fantastic job on my home. Professional, personable, efficient and very detailed. I’ve already booked my next cleaning with them.
    5 out of 5 stars
    Hoover
    7/28/2018
    Love, love, love BRIGHTHOUSE! I've been searching for a cleaning company that could do just that...clean my home, and tried several before finding them.I had my share of smokers (hated the smoke smell around me), had one that stayed on her phone the whole time she cleaned my house, then one that charged me $140.00 and the ladies (2) stayed in my house for 45 minutes...WHAT? where did they get their degrees that make them think that it is ok to charge $70+ an hour?But then I called Brighthouse and got the best customer service, my cleaner was such a sweet lady, that I requested her permanently and this is why:When I ordered my cleaning I gave them a list of things that I needed done and when Talina got here she did everything on the list and then some!!! she stayed at my house for the amount of time that I paid for and did some extra stuff while she waited for her time to be up.and Kelly (manager) also stop by to make sure that everything was done to my especifications.I m so please with Brighthouse that I recommend them to anyone looking for the BEST!
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  • 5 out of 5 stars
    Agata
    7/28/2018
    Just wanted to drop you a note to let you know how awesome Makenya and Jessica were in cleaning my house last week! MaKenya especially did a wonderful job. She cleaned in spots I didn't know my house had and was so pleasant through the entire day. She is a joy to have around and I will definitely ask for her next time. Jessica did a great job also in the hours that she was at the house. They are great employees and you need to hang on to them! Please let them know I praised their great work and excellent work ethics!
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    5 out of 5 stars
    J
    7/28/2018
    Jessica did a great job cleaning our remodeled showroom! Brighthouse should thank her for bringing up their rating!
    5 out of 5 stars
    Shanice
    7/04/2018
    Superb job! We were really pleased. They were also very accommodating to the changes of the originally scheduled appointment. Arrived on time. House and windows were cleaned meticulously. Excellent service, highly recommending.
  • 5 out of 5 stars
    Amelia
    5/29/2018
    Great company and well managed. I love this service and the cost is great compared to other companies. Their concept for natural cleaning takes this company to the next level! Highly recommend.
    5 out of 5 stars
    Carlton
    5/29/2018
    I've used this company about 10 times now and all with great results. I don't have a "regular" cleaning person so it's been a different person almost every time and they’ve been excellent across the board. The cleaners are professional and efficient. They show up on time. Aside from the cleaners, the staff is great. It's easy to book appointments. Sometimes I call, but sometimes I email. Followup for payment is also efficient. A good operation all around.
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    5 out of 5 stars
    Kristi
    7/28/2017
    We have been using them for several weeks now and are very happy. Our lady does a great job and adds tasks when I ask. Our lady shows up on time and works the whole time she is there.
  • 5 out of 5 stars
    Rachael
    7/28/2016
    We've been using Brighthouse for the past 2 years, and are highly satisfied with their services. Maria just left my home this afternoon, and my stress reduces as soon as I see her car pull up for our appointment! My house is left sparkling clean without the smell or fear of heavy chemicals, the staff is extremely respectful and attentive, they take detailed house notes on my priorities and they have been overwhelmingly consistent. I so appreciate the management of the attendants (managers stop in for visits randomly to perform quality inspections). In over 100 visits, I can only recall 1 experience that didn't meet my expectations. Their Managing Owner immediately rectified the situation, and went out of his way to correct the circumstance swiftly. That's the way business should be done. The attendants themselves have positive things to say about their employer... and it shows in the quality of their work. Love it.
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    5 out of 5 stars
    Gregory
    7/28/2015
    This company cleans thoroughly! My regular housekeeper has found places in my house to clean that I never knew I had! She's been really flexible and open to working around me when I'm home. Oh, and the fact that Brighthouse is a green company is a huge plus for me. I'm very pleased!
    5 out of 5 stars
    Alex
    7/28/2015
    We have thoroughly enjoyed working with Brighthouse over the past 4 years. The owner seems to genuinely care about his team members and clients and strives to truly provide a great experience for each and every customer.
  • 5 out of 5 stars
    Brian
    7/28/2015
    My wife and I live in downtown Nashville and have used Brighthouse for the past 5 years. Their service over that period of time has been simply exemplary. The staff is superbly trained; quality assurance is routinely monitored; the attendants are greatly respectful and highly detailed in their work; their cleaning products are non-toxic and highly effective; and the company is wonderfully professional in all of their dealings with clients. Our house has truly never been cleaner than with Brighthouse. And even on the very few occasions where not everything was perfect, they've had our house re-cleaned for free or given us a credit for future cleanings.As longtime customers, we really can't say enough good things about Brighthouse, both the company and the service they provide. This is the company you want to do business with.
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    5 out of 5 stars
    Kelly
    7/28/2015
    This company is definitely different from the rest. Instead of sending four people to rush through your home in two hours for a deep clean, they send one person for a full 8 hours, or if you prefer they even offered to send 2 people for 4 hours. It's nice to know that there aren't so many strangers moving through your home like a cyclone. They definitely work at a fast pace, but they don't sacrifice details for speed. They GET it! I can do a quick vacuum and mop any day, but they do the things you don't get around to on the regular, like dusting blinds, wiping switchplates, and those grimy smudges around door handles. If you prefer a detailed clean, focused on your personal priorities, I'd highly suggest these folks.
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    5 out of 5 stars
    Kyle
    7/28/2015
    Great company, staff, and employees. I would highly recommend them to family, friends, or anyone looking for a great service. Their Commercial department is top notch and reputable. 5 stars all around!
  • 5 out of 5 stars
    Taj
    7/28/2014
    I had doubts when I saw the promotion for "deep cleaning" but I decided to give Brighthouse a try. They did a great job! It was a pleasure to come home to a clean house. They had 4 people at our house for most of the day so I know we got our money's worth on the promotion! I am happy I used them and have signed up to use them on a regular basis. My advice to working women, especially those with kids, is to give them a try.
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    5 out of 5 stars
    Ashlyn
    7/28/2013
    This has been my first experience with hiring anyone to come to my home and I must say I am above and beyond impressed!!! The staff you sent were so professional and warm and are amazing at what they do. They found things to clean I have never even thought of! And cleaned things I have thought of, but never get around to (the blinds and doors for a quick example). I am very happy with this service and will be telling all of my friends about it!
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    5 out of 5 stars
    Elizabeth
    7/28/2013
    My family has been using Brighthouse cleaning for three years. We highly recommend this company for the excellent service they provide. Our home is always left spotless without the smell of cleaning chemicals. The staff is extremely pleasant and professional and we have had continuity of service with the same person in our home for over two years. We are also impressed with the frequency of supervision of staff by management with home inspections and communication with the owner.
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